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Advanced Rendering Technology
Last updated 25th October 2004

These pages answer some of the questions asked of the customer support team at ART VPS. Some of the questions are very rare, which is why we don't call them 'Frequently Asked'.

If you do not find the answer to your question here, please do check the manual and release notes as they contain a lot more information. The manuals have an index and also have a list of warning and error messages in appendix B.

If you have a question about PURE, RenderDrive or RenderPipe that you can't find the answer to, then please contact your local support office or ART VPS directly. You can contact ART VPS in the following ways:

  • Phone: +44 1223 424466
  • Phone (from within the UK): 01223 424466
  • Phone (from the USA): 866 893 7025
  • E-mail:

Software Versions

Have I got the latest software version? (Updated 25 October 04)

Which software version do I need to support my application? (Updated 25 October 04)

What are valid combinations of RenderDrive / PURE software and plugins? (Updated 25 October 04)

 

General Rendering Questions

Is HDRI supported? (New 12th March 2004)

Long render times (Updated 25th October 04)

What is Analytical Light Sampling? (New 25th October 2004)

Error message: 'Cannot mmap file'

Lens effects and high resolution images

Rendering a single frame using multiple PURE cards or RenderDrives)

Rendering a single frame RIB file using multiple PURE cards or RenderDrives )

Rendering to a PURE card on a remote machine

RenderDrive log file empty - switching on logging of warnings

Render hangs at 2 units of progress (in 3dsmax) or 4/100 (in Maya)

6 minute delay at start of render

RLC messages in log file or render progress

Black around the edges of glass objects

Error messages: 'Error allocating space for picture', 'Couldn't load picture source file' and 'Couldn't delete picture' (Revised 19th Jan 04)

Render error: "[RcChipError] chip N detected ray index list overflow (status 0x308) on RenderCard" (Updated 10th February 04)

Is Deformation Motion blur supported? (New 10th February 2004)

 

RenderPipe MAX Specific Questions

3ds max 7 and VIZ 2005 are supported (Updated 25th October 2004)

Bump map artefacts

Brick map artefacts (New 10th November 03)

3ds max 6 or VIZ 2005 crashes when a RP light is selected (New 15th December 03)

RPC (Real People, Trees, etc) support

EasyNat Plugin from Bionatics (Updated 8th March 2004)

NatFX Plugin from Bionatics (Updated 8th March 2004)

RenderPipe Glass appears green in the Material Editor (Updated 9th December 2003)

Transparent areas appear reflective or refractive

Warning message: 'Can't handle Raytrace'

Maps in the reflection map slot or refraction map slot are ignored

Is VIZ / 3dsmax's radiosity renderer supported? Are photometric lights supported? (Updated 28th January 04)

Radiosity support and tips (Updated 28th January 04)

What is the skylight shader and how do I use it? (Updated 9th December 03)

Speckles on some frames of an animation on scene with skylight shader

Is QuickTime VR supported?

Is this third-party plug-in supported?

Where can I find RenderMan shaders to use with RenderPipe MAX? (New 3rd March 04)

How do I make sure the background appears?

Direct lights or sun lights unexpectedly shadowed

Rendering stops without warning while sending geometry

Using the index_of_refraction.ms and rplighter.ms MAX scripts

Visible to Reflection / Refraction switch and index of refraction 1.0

Does RenderPipe MAX work with network rendering / backburner?

Assertion error when rendering an RP Texture or an RPC in 3ds max 5.0 (New 18th March 2004)

Error message: "Assertion error D:\jej\...\rpsurfac.cxx: Line 3400"

Region Network Render (New 10th February 2004)

Matte / Shadow material rendering black (New 29th March 2004)

Matte / Shadow material - visible border (New 18th June 2004)

Shadows and HDRI (New 29th March 2004)

 

RenderPipe for Maya Specific Questions

 

PURE Installation Questions

 

RenderDrive Installation Questions

 

RenderMan Questions

 

Miscellaneous Questions